Shipping
CutieUSA.com uses UPS, FedEx, and the United States Postal Service for shipping. Orders are usually shipped within one to three business days after you place your order. Our shipping department does not ship orders on Saturdays, Sundays or holidays. *Special offers or Discounts on Free Standard shipping does not apply to HI, AK, US Virgin Islands, Guam or International orders.


Shipping & Handling Rates for the 48 U.S. Contiguous States & APO, AP & AE Addresses *
* APO, AP & AE addresses are excluded from expedited shipping methods and costs.

Purchase Amount

Standard
(6-14 business days)

Expedited
(2-4 business days)
$0.00 - $75.00
$8.95
$26.95
$75.01 - $125.00
$9.95
$33.95
$125.01 - $250.00
$10.95
$37.95
$250.01 +
$11.95
$52.95


Shipping & Handling Rates for Alaska, Hawaii, Guam, Puerto Rico & U.S. Virgin Islands

Purchase Amount

Standard
(6-14 business days)

Expedited
(2-4 business days)
$0.00 - $75.00
$8.95
$29.95
$75.01 - $125.00
$9.95
$36.95
$125.01 - $250.00
$10.95
$39.95
$250.01 +
$11.95
$54.95


Shipping & Handling Rates for Canada

Purchase Amount

Standard
(6-14 business days)

Expedited
(2-4 business days)
$0.00 - $125.00
$21.95
PLEASE INQUIRE
$125.01 - $250.00
$24.95
PLEASE INQUIRE
$250.01 +
PLEASE INQUIRE
PLEASE INQUIRE


* Please inquire about international shipping costs and estimates. Please note that our shipping and handling rates do not include customs charges, country tax or tariffs fees.

Exchanges
If you want to exchange an item(s), you must place a NEW ORDER online for the item(s) you wish to purchase. The original items will need to be returned by following the Return Procedures below and the original credit card will be refunded, minus shipping costs. This will expedite the process so that you can receive the exchange items faster, and will ensure the correct items be sent without confusion. Please note that coupon codes may not be applied on an exchange for size, color or style.


Returns
Please note that once an order is placed it cannot be cancelled.

We advise that you ship all returned items via insured mail. This is to protect you from the possibility of loss during shipping. All returned item(s) are thoroughly inspected for any signs of being worn, including smoke/food odor and pet hair. If inspection fails or an item is returned past our 10 day policy, it will be sent back to the customer at customer's expense and the transaction will be deemed final sale.

Princess dresses, holiday dresses, communion dresses/gowns and christening dresses/gowns/boys outfits, and ballerina garments (petticoat dresses, tutus, pettiskirts, etc) are non-refundable, and may only be returned for one size exchange of the same style. Boleros, jackets, and outerwear are non-refundable, and may be only returned for one size exchange of the same style. Sailor collection items are non-refundable, and may be only returned for a one-time size exchange. Princess dresses are non-refundable, and may be only returned for a one-time size exchange. Boy's accessories are final sale, they are not eligible for a refund, only a one time size exchange of the same item. Custom suits and tuxedos are final sale and are non-refundable. They may be returned for a one-time size exchange only. Women's formal gowns and dresses are non-refundable, however a one time size exchange is permitted with a 15% restocking fee and second shipping charge. Clearance items and accessories (gloves, hairpieces, jewelry, petticoats and socks) are non-returnable and are final sale. Gift certificates are final sale and are non-refundable or exchangeable for cash.

There is a 15% restocking fee for returned merchandise (excludes exchanges). Please note that shipping charges are not refundable. This includes all refused and unaccepted packages. You will receive a 25% restocking fee for any order in which delivery is refused. If you received free shipping and wish to return the merchandise, the shipping cost will be deducted from your refund. "Free shipping" is given under the condition of a promotion and is not valid with any other offers or discounts. If returned items reduce total sale to below $150 on Ground shipments, a shipping and handling fee will be applied. Please make sure you select the right size.

Promotions and Discounts

All promotions and offers are only valid during the time frame the offer is given. All promotions, discounts and special offers limit one per family per household. Multiple discounts and offers do not apply. Limit one offer or discount per order. 


Returning 2 items or less:
Merchandise must meet the following requirements:

  • Merchandise must be in its original condition as shipped to the customer.
  • Merchandise must have the original tag(s) attached.
  • Merchandise must be returned within 10 days of receipt.
  • Merchandise must be accompanied by the original packaging, including hangers, coverings and/or any similar accessories.
  • Shoes must be returned without markings or signs of wear. Shoes returned with markings on the shoe box or missing the shoe box will be refused.
Returning 3 items or more:
  • Eligible only for store credit with a 15% restocking fee.
  • Not eligible for a refund.
Store credit is only valid for 30 days from the time issued.
Coupons valid in lieu of gift certificates, store credit, or other coupons.

Shipping
CutieUSA.com uses UPS, FedEx, and the United States Postal Service for shipping. Orders are usually shipped within one to three business days after you place your order. Our shipping department does not ship orders on Saturdays, Sundays or holidays. *Special offers or Discounts on Free Standard shipping does not apply to HI, AK, US Virgin Islands, Guam or International orders.


Shipping & Handling Rates for the 48 U.S. Contiguous States & APO, AP & AE Addresses *
* APO, AP & AE addresses are excluded from expedited shipping methods and costs.

Purchase Amount

Standard
(6-14 business days)

Expedited
(2-4 business days)
$0.00 - $75.00
$8.95
$26.95
$75.01 - $125.00
$9.95
$33.95
$125.01 - $250.00
$10.95
$37.95
$250.01 +
$11.95
$52.95


Shipping & Handling Rates for Alaska, Hawaii, Guam, Puerto Rico & U.S. Virgin Islands

Purchase Amount

Standard
(6-14 business days)

Expedited
(2-4 business days)
$0.00 - $75.00
$8.95
$29.95
$75.01 - $125.00
$9.95
$36.95
$125.01 - $250.00
$10.95
$39.95
$250.01 +
$11.95
$54.95


Shipping & Handling Rates for Canada

Purchase Amount

Standard
(6-14 business days)

Expedited
(2-4 business days)
$0.00 - $125.00
$21.95
PLEASE INQUIRE
$125.01 - $250.00
$24.95
PLEASE INQUIRE
$250.01 +
PLEASE INQUIRE
PLEASE INQUIRE


* Please inquire about international shipping costs and estimates. Please note that our shipping and handling rates do not include customs charges, country tax or tariffs fees.

Exchanges
If you want to exchange an item(s), you must place a NEW ORDER online for the item(s) you wish to purchase. The original items will need to be returned by following the Return Procedures below and the original credit card will be refunded, minus shipping costs. This will expedite the process so that you can receive the exchange items faster, and will ensure the correct items be sent without confusion. Please note that coupon codes may not be applied on an exchange for size, color or style.


Returns
Please note that once an order is placed it cannot be cancelled.

We advise that you ship all returned items via insured mail. This is to protect you from the possibility of loss during shipping. All returned item(s) are thoroughly inspected for any signs of being worn, including smoke/food odor and pet hair. If inspection fails or an item is returned past our 10 day policy, it will be sent back to the customer at customer's expense and the transaction will be deemed final sale.

Princess dresses, holiday dresses, communion dresses/gowns and christening dresses/gowns/boys outfits, and ballerina garments (petticoat dresses, tutus, pettiskirts, etc) are non-refundable, and may only be returned for one size exchange of the same style. Boleros, jackets, and outerwear are non-refundable, and may be only returned for one size exchange of the same style. Sailor collection items are non-refundable, and may be only returned for a one-time size exchange. Princess dresses are non-refundable, and may be only returned for a one-time size exchange. Boy's accessories are final sale, they are not eligible for a refund, only a one time size exchange of the same item. Custom suits and tuxedos are final sale and are non-refundable. They may be returned for a one-time size exchange only. Women's formal gowns and dresses are non-refundable, however a one time size exchange is permitted with a 15% restocking fee and second shipping charge. Clearance items and accessories (gloves, hairpieces, jewelry, petticoats and socks) are non-returnable and are final sale. Gift certificates are final sale and are non-refundable or exchangeable for cash.

There is a 15% restocking fee for returned merchandise (excludes exchanges). Please note that shipping charges are not refundable. This includes all refused and unaccepted packages. You will receive a 25% restocking fee for any order in which delivery is refused. If you received free shipping and wish to return the merchandise, the shipping cost will be deducted from your refund. "Free shipping" is given under the condition of a promotion and is not valid with any other offers or discounts. If returned items reduce total sale to below $150 on Ground shipments, a shipping and handling fee will be applied. Please make sure you select the right size.

Promotions and Discounts

All promotions and offers are only valid during the time frame the offer is given. All promotions, discounts and special offers limit one per family per household. Multiple discounts and offers do not apply. Limit one offer or discount per order. 


Returning 2 items or less:
Merchandise must meet the following requirements:

  • Merchandise must be in its original condition as shipped to the customer.
  • Merchandise must have the original tag(s) attached.
  • Merchandise must be returned within 10 days of receipt.
  • Merchandise must be accompanied by the original packaging, including hangers, coverings and/or any similar accessories.
  • Shoes must be returned without markings or signs of wear. Shoes returned with markings on the shoe box or missing the shoe box will be refused.
Returning 3 items or more:
  • Eligible only for store credit with a 15% restocking fee.
  • Not eligible for a refund.
Store credit is only valid for 30 days from the time issued.
Coupons valid in lieu of gift certificates, store credit, or other coupons.